Refund Policy

Overview

We want you to be satisfied with every purchase on Aivoso. If something goes wrong, we'll do our best to make it right. This policy covers Academy course purchases and Premium subscriptions. Refunds for freelancer contracts are handled through our dispute resolution process.

What qualifies for a refund

• Individual course purchase within 7 days of purchase and less than 20% of the course completed.
• Double charge due to a payment gateway error (with evidence).
• Subscription charged after a cancellation request was submitted before the billing date.

What does not qualify for a refund

• Course purchases where more than 20% of lessons have been viewed.
• Monthly or annual Premium subscriptions (cancel to stop future charges — no mid-period refunds).
• Purchases made more than 7 days ago.
• Contracts with freelancers — these are governed by the dispute resolution process.

How to request a refund

Email billing@aivoso.com with your account email, the transaction reference (found in your payment receipt), and a brief explanation. We will respond within 3 business days. Approved refunds are processed within 5–10 business days to your original payment method.

Cancelling a subscription

You can cancel your Premium subscription at any time from your account Settings page. Cancellation stops future billing immediately. You retain access until the end of your current paid period.